Claimant’s Support Person — Personal Injury, 2022

“Hello Karen,

I would like to thank you for your hard work, mental nimbleness and communication skills in mediating in N’s personal injury matter last Friday. N was very relieved to finally have the matter resolved even though the settlement did not fully meet her financial hopes and expectations. But she can live with the outcome.

In particular I would like to thank you for the remarks you made in your opening meeting with N and her legal team which validated the awfulness of what N has gone through in the past 6 years since her motor car accident…

Hearing that validation from someone with your experience and in your position meant a great deal. Thank you for being willing to express the human and caring side of what can be a cruel and dehumanising process…”