is where an independent person such as a mediator helps people in dispute to try to sort issues between them;
can help people to resolve a dispute before it becomes so big that a court or tribunal become involved;
can be very flexible and can be used for almost any kind of dispute, even those that would go to a court or tribunal.
– NADRAC, Your Guide to Dispute Resolution, 2012
“You can’t solve problems until you understand the other side.” – Jeffrey Manber
Karen is a lawyer with 20 years of litigation experience, and a nationally accredited mediator.
She has practised in a wide range of areas, particularly health law and medical negligence, professional and government liability, personal injury and workplace relations.
Having represented both plaintiffs and defendants, Karen has a unique appreciation of the parties’ different positions in terms of principles, values, bargaining styles, fears, concerns, and desired outcomes.
Karen has a strong belief in the effective use of early alternative dispute resolution methods to achieve results which:
produce a cost effective outcome for all concerned
enable an aggrieved party to be heard and validated
enable the conveyance of an apology or expression of regret and in turn, the validation of emotions and repair of relationships
enable the parties to communicate effectively and address the real issues, which may lead to a workable and truly successful resolution
Professional values and approach are focussed on: Listening. Understanding. Helping parties to resolve their disputes constructively and cost effectively.